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Privacy Policy

Last updated: March 2026

CPNeeds.com ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and submit information through our intake forms, phone calls, or other channels. This policy describes what information we collect, how we use it, and your rights.

1. Information We Collect

Information you provide directly:

  • Full name, phone number, email address
  • State where the birth occurred
  • Child's date of birth and medical diagnosis
  • Hospital name and description of events
  • Contact preferences and how you heard about us
  • Whether you've spoken with another attorney

Information collected automatically:

  • IP address, browser type, device type
  • Pages visited, time on site, referring URL
  • Advertising data: UTM parameters, Google Ads click ID (GCLID), Facebook click ID (FBCLID)
  • Cookies and similar tracking technologies (see Section 5)

Voice call data: If you call our toll-free number, we may record the call for quality and training purposes. Call recordings, transcripts, and AI-generated summaries are stored securely.

2. How We Use Your Information

  • To evaluate your potential birth injury case
  • To contact you regarding your inquiry
  • To connect you with qualified birth injury attorneys
  • To improve our website and services
  • To measure advertising effectiveness and optimize campaigns
  • To comply with legal obligations

3. How We Share Your Information

We may share your information with:

  • Partner attorneys: If your case qualifies, we share your information with experienced birth injury attorneys for case evaluation. This is the core purpose of our service.
  • Service providers: We use third-party services for CRM (Airtable), email (Resend), SMS (Twilio), call tracking (CallRail), and analytics (Google Analytics). These providers process data on our behalf under contractual obligations.
  • Legal requirements: We may disclose information when required by law, subpoena, or court order.

We do not sell your personal information to third parties. We do not share your information with unrelated businesses for their marketing purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encrypted data transmission (HTTPS/TLS), access controls, and secure storage. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your language preference
  • Measure website traffic via Google Analytics 4
  • Track advertising conversions via Google Ads and Facebook Pixel
  • Improve website performance via Microsoft Clarity

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of certain data sharing
  • Withdraw consent for communications

To exercise any of these rights, contact us at info@cpneeds.com or call 1-800-CP-NEEDS.

7. Children's Privacy

Our website is not directed at children under 13. We collect information about children only as provided by their parents or legal guardians in connection with birth injury case evaluations.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this privacy policy: